Bronzed Ambitions
Client Relations

Handling Client Concerns

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Handling Client Concerns

  • Scenerio 1: Ava's uneven tan

    Ava (Client)

    Sarah (Spray Tan Artist)

    Scenario: Ava contacts Sarah, expressing her disappointment with the spray tan results. She noticed uneven patches on her arms and legs, which she finds concerning for an upcoming event. Sarah remains calm and empathetic, acknowledging Ava's feelings.

    Conflict Resolution: Sarah apologizes sincerely for Ava's experience and takes responsibility. She assures Ava that her satisfaction is of utmost importance and offers to provide a complimentary touch-up session to even out the tan. Sarah also advises Ava on aftercare techniques to ensure a more consistent and long-lasting tan for the event. Ava appreciates Sarah's responsiveness and willingness to address the issue, feeling more confident about the upcoming occasion.

  • Scenerio 2: Mike's overly dark tan

    Mike (Client)

    Jessica (Spray Tan Artist)

    Scenario: Mike reaches out to Jessica, expressing his dissatisfaction with the spray tan's darkness, which turned out much darker than he anticipated. He is worried it might not suit his complexion.

    Conflict Resolution: Jessica empathizes with Mike's concern and validates his feelings. She explains that sometimes the tanning solution's development can vary based on individual skin chemistry. To resolve the issue, Jessica offers a gradual tan removal product to help Mike lighten the color. She also provides future recommendations on choosing a lighter shade and conducting a patch test to avoid similar experiences.

  • Scenerio 3: Emma's allergic reaction

    Emma (Client)

    Alex (Spray Tan Artist)

    Scenario: Emma contacts Alex, sharing that she experienced redness and itchiness on her skin after the spray tan. She suspects an allergic reaction to the tanning solution.

    Conflict Resolution: Alex expresses concern for Emma's well-being and assures her that her health and safety are top priorities. He advises Emma to discontinue using any tanning products and recommends she seek medical attention if the symptoms persist. Additionally, Alex notes the tanning solution's ingredients for further investigation. He offers a full refund to Emma and sincerely apologizes for any discomfort caused. Alex emphasizes his commitment to using safe and hypoallergenic products for future clients.

  • View feedback as an opportunity for growth and improvement. Always practice effective conflict resolution and handle client concerns with empathy and professionalism.

  • Ask for reviews on Google, Facebook, or via text so that you can add them to your socials and web site. But in order to get positive reviews you MUST offer excellent customer care.

  • Above are a few scenarios that you hopefully won’t encounter, but if you do it will give you an idea of the level of professionalism you should always maintain.

  • In all three scenarios, the spray tan artists prioritize open communication, empathy, and accountability in their conflict resolution. By addressing the concerns promptly and offering appropriate solutions, they aim to strengthen trust and ensure clients have a positive experience with their spray tan services.